Privacy Policy

Introduction

Root & Crown Roswell Tree Services respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or visit our website.

Information We Collect

We collect information that you provide directly to us when you request a quote, schedule a service, or contact us. This may include:

• Your name and contact information such as email address, phone number, and mailing address
• Property address and details about the services you need
• Payment information when you pay for our services
• Communications you send to us including questions or service requests

We may also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, and pages you view. This helps us improve our website and services.

How We Use Your Information

We use the information we collect to:

• Provide and deliver the tree services you request
• Communicate with you about your service appointments and requests
• Process payments and send receipts
• Send you updates about our services or special offers (you can opt out at any time)
• Improve our website, services, and customer experience
• Comply with legal obligations and protect our rights

How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who help us operate our business, such as payment processors or scheduling software (they are required to protect your information)
• When required by law or to respond to legal processes
• To protect the rights, property, or safety of our business, employees, or customers
• In connection with a business transfer such as a merger or sale of our company

Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Choices and Rights

You have the right to:

• Access and review the personal information we have about you
• Request that we correct or update inaccurate information
• Request that we delete your information (subject to legal obligations)
• Opt out of receiving marketing emails by clicking the unsubscribe link in our emails
• Disable cookies in your browser settings (though this may affect website functionality)

To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new effective date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Root & Crown Roswell Tree Services
100 E 2nd St
Roswell, NM 88201
Phone: (575) 363-2916
Email: contact@roswelltreeservicecompany.com